Introduction

This Refund Policy explains how StoreHugs (“we”, “us”, “our”) handles refunds for subscriptions and services purchased through our platform and website. By subscribing to a plan or purchasing the Migration Package, you agree to this Refund Policy in addition to our Terms and Conditions.

Migration Package (Store Launch & Migration)

The Store Launch & Migration Package is a one-time setup and service fee that covers configuration, migration, design customization, troubleshooting, meetings, and communication, up to the number of hours specified at the time of purchase.

Because this package is a professional service and work begins as soon as we start planning or executing your setup and migration, all fees paid for the Store Launch & Migration Package are non-refundable once any work has started.

If you decide not to continue, we can stop future work, but no refund will be issued for work already scheduled or performed.

Monthly Subscription Plans

For monthly subscription plans, including any paid monthly StoreHugs plans, all fees are non-refundable once a payment has been processed.

You may cancel your monthly subscription at any time. After cancellation, your access will continue until the end of the current billing period, and no refund, partial refund, or credit will be provided for that period.

Cancellation stops future billing only; it does not generate a refund for charges that have already been made.

Annual (Yearly) Subscription Plans

For annual subscription plans (yearly billing), we offer a limited refund window:

• You may request a full refund of your annual subscription within 30 days of your initial registration (purchase date).

• After this initial 30-day period, no refunds are available for annual plans for the remainder of the term.

If you cancel an annual plan after 30 days, your access will continue until the end of the current annual term, but no refund or credit will be issued for the remaining months.

How to Request a Refund (Annual Plans Only)

To request a refund for an eligible annual plan within the 30‑day window:

1. Email us at [email protected] from the address associated with your StoreHugs account.

2. Include:

   • Your full name

   • StoreHugs account email

   • Plan name (Basic or Pro)

   • Date of registration/purchase

   • Reason for your refund request (optional)

Non-Refundable Items and Exceptions

The following are non-refundable:

• Store Launch & Migration Package fees once any work has started

• Monthly subscription fees for any plan, once charged

• Annual subscription fees after the 30-day refund window has passed

• Any fees explicitly marked as non-refundable at checkout or in a specific agreement

This policy does not limit any rights you may have under mandatory local consumer protection laws, but in all other cases, refunds are handled strictly according to the rules described above.