Introduction

These Terms and Conditions (“Terms”) govern your access to and use of StoreHugs, our ecommerce platform, website, and related services (collectively, the “Service”). By creating an account, subscribing to a plan, or using StoreHugs in any way, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

Accounts and Eligibility

To use StoreHugs, you must create an account with accurate and up-to-date information, including your name, email address, and any required business details.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be legally able to enter into contracts under applicable law in your country to use the Service.

Plans, Billing, and Refunds

StoreHugs offers different subscription plans (including Freemium, Basic, and Pro) and an optional Store Launch & Migration Package.

Pricing, billing frequency (monthly or yearly), and included features are described on our website and may be updated from time to time.

Monthly subscriptions are billed in advance for each billing period. Annual subscriptions are billed in advance for the full year. The Store Launch & Migration Package is charged as a one-time fee.

Refunds are handled according to our Refund Policy, which forms part of these Terms. In summary:

• Migration Package: non-refundable once any work has begun.

• Monthly plans: no refunds once payment has been processed.

• Yearly plans: refunds available only within the first 30 days after registration; no refunds after that period.

Use of the Service

StoreHugs grants you a limited, non-exclusive, non-transferable license to access and use the platform for running your own online store and related business operations.

You agree not to misuse the Service, attempt to bypass security, copy or reverse engineer the platform, or use StoreHugs for illegal or unauthorized activities.

You are responsible for all content you upload (including products, images, and text) and for complying with all laws applicable to your business, including consumer protection, data protection, tax, and ecommerce regulations.

Customer Data and Privacy

You may store and process information about your customers (for example, names, email addresses, addresses, and order details) through StoreHugs.

You remain the owner of this data, and we process it on your behalf only to provide the Service, in accordance with our Privacy Policy.

You are responsible for informing your customers about how you use their data and for complying with applicable privacy laws.

Features and Plan Limitations

Different subscription plans include different features and limits. For example:

• Payment gateway integration is available on Basic and Pro plans only.

• Multi-currency support is available only on paid plans.

• Variable products (such as products with size or color options) are available only on the Pro plan.

• The Freemium plan includes StoreHugs branding in the footer and email templates, which can be removed by upgrading to a paid plan.

We may add, change, or remove features from any plan, but we will aim to communicate significant changes in advance where reasonable.

Support and Migration

Support levels differ by plan:

• The Pro plan includes 24/7 support for setup, configuration, and design assistance.

• Free and Basic plan customers primarily use documentation, wiki, and tutorial videos for self-service setup.

All plans may contact us by email to report platform bugs, which we will investigate and fix where appropriate.

The Store Launch & Migration Package includes professional services for migrating your store from another platform and configuring StoreHugs, subject to the hours and scope described at the time of purchase.

Intellectual Property

StoreHugs, including all software, design, branding, documentation, and content we provide, is owned by us or our licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, or create derivative works of the platform, except as allowed by these Terms or with our written permission.

You retain ownership of the content you upload to your store (such as product images and descriptions). You grant us a limited license to host and display that content as needed to operate the Service.

Service Availability and Changes

We aim to keep StoreHugs fast, secure, and available, but we do not guarantee uninterrupted uptime or error-free operation.

We may update, improve, or modify the Service, including user interface, features, and technical infrastructure, at any time.

If we make significant changes that affect your use of the Service, we will try to notify you through the platform, email, or updates on our website.

Termination

You may cancel your subscription or close your account at any time through your account settings or by contacting us.

We may suspend or terminate your account if you violate these Terms, misuse the Service, fail to pay fees, or if we are legally required to do so.

Upon termination, your access to the Service will stop. We may retain certain data as needed for legal, billing, or security reasons, in line with our Privacy Policy.

“AS IS” Disclaimer and Limitation of Liability

StoreHugs is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied, except where required by law.

To the fullest extent permitted by law, we disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability for any claim related to the Service is limited to the amount you have paid for StoreHugs during the 12 months prior to the event giving rise to the claim, and we are not liable for indirect, consequential, or lost profit damages, as allowed by law.

Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction where StoreHugs is legally registered (to be specified by us).

Any disputes arising from or related to these Terms or the Service will be handled in the courts or arbitration forum of that jurisdiction, unless otherwise required by mandatory local law.

Changes to These Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date and, where appropriate, notify you through the Service or by email.

By continuing to use StoreHugs after changes take effect, you agree to the updated Terms.

Contact Information

If you have any questions about these Terms and Conditions, you can contact us at:

Email: [email protected]
Website: https://www.storehugs.com